NPS Function
What is 'NPS'?
Steve Shearman avatar
Written by Steve Shearman
Updated over a week ago

NPS stands for 'Net Promoter Score'. It is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others.

NPS should only be used for data from 'Recommend' type questions which ask for a score between 0 and 10 e.g.

"On a scale of 0 to 10 where 10 is very likely, how likely would you be to recommend Ipiphany to friends or colleagues?"

NPS Calculation
(Count(9-10) - Count(0-6)) * 100 / Count (Any Value)

Applies To Fields

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