Sum and Sum % Functions

What is 'Sum'?

Kevin Yang avatar
Written by Kevin Yang
Updated over a week ago

Sum and Sum % functions return the total value of an attribute across all records. 

This is especially useful for attributes such as 'Call Time' where negative experiences may be occurring on short duration calls but those calls may add up to a high proportion of the total call time. In this scenario you are best to select 'I want to improve' as the sum of Call Time because eliminating negative calls would cause a raise in average 'Call Time'.

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