Navigating a Discovery

A Discovery consists of a number of patterns that you can sort, filter, export and view.

Analysis Result Overview

• Number of Patterns that were discovered in the data you selected for this Analysis – Ipiphany returns up to 100 patterns with the largest Impact on your selected measure.
• Number of Records that were in your analysis selection – by default pattern Frequency will be displayed as a percentage of these records.
• Overall Measure value of your selected Measure for this data selection - you can compare the Measure for a specific pattern to the overall value.

The Discovered Patterns

Each pattern is summarised in a row in the results table and is described by one or more driver values e.g. First Contact Resolution = No

Patterns are display with the follow statistics:

Frequency – Is the % of the records you selected for this Analysis that match this pattern (click on the cog icon to change to actual counts).
Measure e.g. Net Experience, Average
Comparison - Displays a Coloured Bar to indicate the relative strength and sign of the Comparison Metric

• Red – Indicates a negative Comparison
• Green – Indicates a positive Comparison