Net Function

‘Net’ is the same function as NPS but can be applied to non-recommend scores such as ‘Experience Score’.

Net can apply to Score 0-10, 1-5 and 1-7 fields:

Net Calculation

For Score (0-10):

(Count(9,10) - Count(0 to 6)) \* 100 / Count (Any Value)

For Score (1-5):

(Count(4,5) - Count(1,2)) \* 100 / Count (Any Value)

For Score (1-7):

(Count(6,7) - Count(1,2)) \* 100 / Count (Any Value)